Frequently Asked Questions

General Information

What is included in the ESA Complete Home Learning Suite?
Who can take ESA programs?
Who developed the curriculum?
Is ESA Common Core?
My child is struggling. Can ESA help?
Can I use ESA as a full curriculum?
How will I know if my child is progressing?
What grade does the ESA program go up to?
Are there books to go with the online program?
Can my child take the programs on their own?

Membership Information

How do I purchase the ESA Home Learning Suite?
Will my child's progress be saved if I cancel?
How do I cancel my membership?
How do I add or delete a student in my account?
Can I pay for 1 full year as opposed to monthly? Will I receive a discount?
What is included in the Mark's Manager and where do I go to view the marks?
What is included in the ESA Complete Home Learning Suite?
Can I purchase Math only?
How do I update my credit card?
Why is my ESA Home Learning Suite account deactivated/cancelled?

Member Support

Why can't I login to my student?
How do I reset my Account password if I have forgotten it?
How do I change my student username and password?
How do I change my email address in my account?

Technical Information and Support

I am stuck on Loading Studnet Information. What can I do?
What are the recommended browsers to run ESA?
Is ESA iPad compatible?
Is ESA Android tablet compatible?
Can I run ESA on my phone?
I can't hear any audio. What can I do?
What are the minimum system requirements?
The program isn't running properly. What can I do?

Additional Questions

Do you have a referral program?
Do you have an affiliate program?

What is included in the ESA Complete Home Learning Suite?

The ESA Complete Home includes EVERY PROGRAM WE OFFER along with our Marks & Report Cards Manager! You gain full access to all progrmas including:

  • ESA K - 6 Reading Collection
  • Premium Spelling, Language, Grammar & Creative Writing Suite
  • Complete Math K - 6
  • Geography: Comprehensive 4 - 6
  • Science: Comprehensive 1 - 3
  • Marks & Report Cards

Who can take ESA programs?

ESA is designed for everyone who wants to learn. Our programs start at a beginner level and progress through to a grade 6 level. We offer our programs to anyone who is in need of extra help in reading, math, science and geography.

Who developed the curriculum?

ESA's first program, Super Phonics, was created by a classroom teacher for use with his own students. He shared this program with a couple of teachers in his school and before long it had spread throughout the district. More than 70 titles and over 20,000 schools later, Essential Skills programs are still developed by classroom teachers with the same goal in mind; engage, educate and motivate students to learning success! These programs are now offered to parents in their own homes.

Is ESA Common Core?

ESA has been used for over 15 years, well before Common Core came to fruition. We make no effort to align ourselves with CC. ESA is a private sector and volunteer initiative.

My child is struggling. Can ESA help?

Essential Skills Advantage programs are designed to strengthen your child's aptitude for the foundational skills required to master the educational expectations of any curriculum. ESA programs are highly interactive in such a way as to appeal to all types of learners, from visual, to auditory, to kinesthetic. The interactive nature of the programs, designed to increase learner engagement, helps to foster a sense of independence, agency, and metacognition - essential attributes of any successful teaching experience. Children are highly motivated and encouraged each step of the way.

Can I use ESA as a full curriculum?

Our programs are meant as a supplement only, not a full curriculum.

How will I know if my child is progressing?

Included in the ESA Home Learning Suite is the Marks Manager. The data stored includes Mastered, Attempts, First Score, Last Score, Highest Score, Time, Last Completed. We considered a mastered skill to have a minimum score of 80%.

What grade does the ESA program go up to?

  • Reading and Language: Grade/Level 6
  • Math: Grade/Level 6
  • Science: Grade/Level 3
  • Geography: Grade/Level 6

Are there books to go with the online program?

ESA is hoping to add books and writing to accompany our programs but currently there are no books associated.

Can my child take the programs on their own?

Yes, they can. We have some members that prefer to work through the activities together with their student but it is entirely optional.

How do I purchase the ESA Home Learning Suite?

  1. Click on the product you wish to purchase.
  2. Click Pay Now.
  3. Review your order.
  4. Click Pay Now.
  5. At this point you will need to create an account in order to complete the order.
  6. Fill out your information and choose an account password.
  7. Click Pay Now.
  8. Enter the name and address associated with the credit card you plan to use.
  9. Enter your credit card details.
  10. You will then receive an invoice for your records.
  11. You can log in to your learning programs here.
  12. You may need to enter your email address again to allow the system to update your programs.
  13. Set up your student login details.

Will my child's progress be saved if I cancel?

No, your student progress and marks will not be saved.

How do I cancel my membership?

You can cancel at any time by simply emailing cancel@learnwithesa.com with subject line [Cancel Membership].
*Note: All marks and information associated with this account will be deleted. All we require is the email address associated to the account being cancelled.

How do I add or delete a student in my account?

You can cancel a student by simply emailing cancel@learnwithesa.com with subject line [Cancel Membership].
*Note: All marks and information associated with this account will be deleted. All we require is the email address associated to the account being cancelled and the student username. You can add a student by logging in using your email and when you come to the page that lists your students, you can select Add a Student and follow the steps.

Can I pay for 1 full year as opposed to monthly? Will I receive a discount?

Yes, we can set you up with a 1 Year Membership. For more information please visit

What is included in the Mark's Manager and where do I go to view the marks?

You can access the Marks & Report Cards from the My Class page. Click the Marks & Report Cards tab and then enter your account password. You can View Marks for your student, view Report Cards and print Certificates for completed units. The data stored includes Mastered, Attempts, First Score, Last Score, Highest Score, Time, Last Completed.

What is included in the ESA Complete Home Learning Suite?

All the programs we have are part of the ESA Complete Home Learning Suite. You can view the curriculum here:

Can I purchase Math only?

Unfortunatley no.

How do I update my credit card?

You can update your credit card in your Account Settings section.

Why is my ESA Home Learning Suite account deactivated/cancelled?

There may have been a problem with your payment processing. Please contact customer service to have your account re-activated. Contact service@learnwithesa.com for help.

Why can't I login to my student?

You are most likely entering an incorrect password. You can view/edit your student password in the Account Settings section. If you continue to have trouble logging in your student please email support@learnwithesa.com.

How do I reset my Account password if I have forgotten it?

You can simple click the "Forgot Password" on the Account Settings Login Page and follow the instructions. If you continue to have difficulty you can email service@learnwithesa.com and someone on the team will reset it for you.

How do I change my student username and password?

You can view/edit your student login details in the Account Settings page. You will need your account password to access this section.

How do I change my email address in my account?

If you would like to change your account email address please email to service@learnwithesa.com and supply the original email address and the new address and the team will take care of it.

I am stuck on Loading Studnet Information. What can I do?

Try logging in and launching the module in a different browser. It the problem persists please return to the My Class page and submit a support request by click the Technical Support button on the right.

What are the recommended browsers to run ESA?

The best way to know is test the browser you are using here, HTML5 Test. This will rate the browser you are using and will help recommend a browser that will give you the best experience possible.

Is ESA iPad compatible?

Yes. You can run ESA on the iPad 2, iPad 3, and iPad 4.

Is ESA Android tablet compatible?

Yes, you can run ESA on Android devices. Depending on screen size, some scrolling may be necessary.

Can I run ESA on my phone?

We do not recommend running ESA on a phone, but it does work. The screen size is not optimal for students.

I can't hear any audio. What can I do?

PC or Laptop:

  1. First, reboot your computer.
  2. Ensure that the computer isn't muted via hardware. Press any external mute buttons, confirm that the speakers are turned on, and turn the volume all the way up. Test by playing a song or using the Sound Control Panel (click the Sounds tab, select Asterisk, and click Test).
  3. If that doesn't work, check Windows. Left-click the volume icon in the system tray and verify that the audio is not muted and is turned up.
  4. Right-click the volume icon and click Open Volume Mixer. Ensure that all options are on and turned up.
  5. Internal speakers still not working? Plug headphones into the audio jack and test again. If the headphones work, remove them to continue troubleshooting the internal speakers.
  6. Right-click the volume icon again and choose Playback devices. Confirm that your audio device (likely Speakers) has a green checkmark next to it. Click Properties and make sure that Use this device (enable) is selected.

Tablet:

  1. Make sure the tablet is not muted.
  2. Turn the sound all the way up.
  3. Close all apps and reboot.
  4. Restore the tablet to factory settings.

What are the minimum system requirements?

ESA System Requirements for PC or Laptop

  • To launch ESA programs you must be connected to the Internet. We recommend a 3G, 4G or Wi-Fi connection for optimal mobile viewing.
  • We recommend updating any browser being used to the newest version. Check out your browser score here.
  • Before launching, be sure that speakers are installed and working. For help, please click here.

ESA System Requirements for Mobile

  • We recommend updating any browser being used to the newest version. Our programs are not optimized for smart phones, only tablets.
  • Be sure that tablet is held in the landscape position.

The program isn't running properly. What can I do?

This current platform was only launched a few months ago so your feedback is important to us. We'd like to help get the platform working properly on your system.

Our programs are thoroughly tested, however with the vast number of operating systems, platforms, browsers and browser versions along with varying internet speeds it can be challenging to account for every scenario.

To help us pinpoint the problem, please tell us which platform version (Windows Desktop, iPad, Android), operating system and browser you are using by emailing support@learnwithesa.com.

Alternatively, when you launch a learning unit, click the "i" button in the top left. This will open a top menu containing a "!" button that will allow you to submit an error ticket. This ticket will also automatically send us the information requested above.

Do you have a referral program?

We are in the process of making this happen.

Do you have an affiliate program?

We are in the process of making this happen.